Mystery Shopping and Retail Audit services help you objectively measure the quality of your customers’ experience at retail stores, restaurants and service locations such as branches and service centers.

  • From Apple to McDonald’s, the world’s most successful brands scale through their ability to standardize. New York or New Delhi, Manchester or Mysore – walk into one of their stores, and you can expect the same experience and quality of service.
  • Ensuring standardization takes a relentless focus on measurement of customer experience, and mystery shopping is a key tool in the kit.