Whistleblower
Policy
At TopHawks, speaking up is not just a right — it is protected, valued, and actively encouraged. This policy guarantees every good-faith reporter safety, anonymity, and justice.
FoundationPurpose & Scope
This Whistleblower Policy ("Policy") establishes TopHawks' framework for the protected disclosure of misconduct, illegal activity, unethical behaviour, or violations of company policy. It reflects our commitment to the highest standards of integrity, accountability, and transparency.
This Policy supplements — and does not replace — any rights and protections available to individuals under applicable law, including statutory whistleblower protection legislation in India and other jurisdictions where TopHawks operates.
EligibilityWho This Policy Covers
This Policy extends its protections to every person who interacts with TopHawks in any capacity, including:
- Employees — full-time, part-time, probationary, and fixed-term
- Contractors & Consultants — engaged directly or through agencies
- Interns & Trainees
- Community Members & Registered Users of the TopHawks platform
- Business Partners & Vendors — and their employees
- Former employees reporting matters that arose during their tenure
- Anonymous individuals — anonymous reports are fully accepted
Reportable ConcernsWhat to Report
A "Protected Disclosure" under this Policy means any good-faith report of actual or suspected:
Financial Misconduct
Fraud, embezzlement, bribery, falsification of financial records, money laundering, or improper expense claims.
Corruption & Bribery
Offering, giving, receiving, or soliciting improper inducements to influence business decisions or regulatory outcomes.
Safety Violations
Hazardous working conditions, suppressed safety incidents, or failure to follow legal health and safety obligations.
Data & Privacy Breaches
Unauthorised access to or disclosure of personal data, non-compliance with data protection laws, or platform security failures.
Harassment & Discrimination
Bullying, sexual harassment, discriminatory conduct, or abuse of power by any individual in or associated with TopHawks.
Legal & Regulatory Violations
Breaches of applicable laws, regulations, licences, or contractual obligations, including anti-competition and tax laws.
Conflict of Interest
Undisclosed personal relationships, financial interests, or outside activities that improperly influence business decisions.
Platform Integrity
Manipulation of rankings, reviews, or data; automated abuse; or deliberate misrepresentation of platform metrics.
Your RightsProtections Guaranteed
Every good-faith reporter is unconditionally entitled to the following protections, effective from the moment a report is submitted:
| Protection | What It Means | Anonymous | Named |
|---|---|---|---|
| Identity Confidentiality | Your name and identifying information will not be disclosed without consent | ✓ | ✓ |
| Zero Retaliation | No adverse action — dismissal, demotion, harassment, exclusion — will be taken | ✓ | ✓ |
| No Legal Liability | You will not face civil or internal legal action for a good-faith disclosure | ✓ | ✓ |
| Status Updates | Regular updates on investigation progress and outcome | ✕ | ✓ |
| Support Services | Access to counselling, HR support, or a designated liaison officer | ✕ | ✓ |
| Right to Appeal | Ability to challenge investigation outcomes through an independent panel | ✕ | ✓ |
Absolute ProhibitionZero-Retaliation Policy
Retaliation against a whistleblower is one of the most serious violations recognised under this Policy. It will be treated as a standalone disciplinary matter, independent of the outcome of the original investigation.
Permitted responses to a reporter
- Normal performance reviews based on objective criteria
- Routine management feedback unrelated to the report
- Appropriate confidential conversations about the process
- Requests for clarification through official channels only
Strictly prohibited retaliation
- Termination, demotion, or salary reduction
- Reassignment to a less favourable role or project
- Exclusion from meetings, communications, or opportunities
- Harassment, bullying, or social isolation
- Threatening legal action or disciplinary proceedings
- Revealing the reporter's identity without consent
- Negative references or blacklisting
Supervisors and managers are specifically accountable for ensuring no retaliation occurs within their teams. Failure to prevent or report known retaliation is itself a disciplinary offence that can result in dismissal.
ChannelsHow to Make a Report
TopHawks provides multiple reporting channels to ensure every individual can disclose concerns in the way they feel safest. All channels are monitored 24 hours a day, 7 days a week.
Secure Email
Anonymous OKSend a detailed or anonymous report directly to our dedicated Whistleblower inbox — monitored exclusively by the Ethics & Compliance team.
whistleblower@tophawks.com
Confidential Hotline
Anonymous OKCall or WhatsApp our 24/7 anonymous hotline. Calls are answered by an independent third-party provider — not TopHawks staff.
+91-9661773298
Ethics Officer
Request a confidential, in-person or video meeting with the Chief Ethics & Compliance Officer. Preferred for complex, sensitive, or sensitive multi-party matters.
ethics@tophawks.com
Board Audit Committee
For matters involving senior leadership or the CEO, reports may be made directly to the independent Board Audit Committee — completely bypassing management.
audit.committee@tophawks.com
Physical Mail
Anonymous OKSubmit a sealed letter marked "Strictly Confidential – Ethics & Compliance" to our registered office. No return address required.
TopHawks Ethics & Compliance,
Registered Office, [City, State]
What Happens NextInvestigation Process
All reports are handled by trained investigators who are independent of the subject of the complaint. Our process is designed to be thorough, fair, and time-bound.
Acknowledgement
All reports receive automatic confirmation. Named reporters receive a personal acknowledgement with a unique case reference number.
Within 24 hoursTriage & Assessment
The Ethics & Compliance team reviews the report, classifies it by severity, assigns a lead investigator, and determines the appropriate investigation pathway. Reports involving safety risks are escalated immediately.
Within 5 business daysInvestigation
Evidence is gathered, documents reviewed, and — where appropriate — interviews conducted. All interviewees are informed of their rights and obligations. The investigation is conducted independently of any line management involved in the complaint.
30–45 business days (standard)Findings & Decision
A written findings report is produced. Where misconduct is substantiated, proportionate disciplinary action — up to and including dismissal and legal referral — is taken. Named reporters are informed of the outcome in general terms, consistent with confidentiality obligations.
Within 5 business days of investigation closePost-Investigation Review
Where systemic issues are identified, remediation plans are developed and assigned to accountable owners. A follow-up review is conducted within 90 days to verify implementation. Named reporters may request a written summary of corrective actions taken.
90-day follow-upAppeal (if requested)
Named reporters or subjects who dispute the outcome may appeal within 14 calendar days. Appeals are reviewed by an independent senior panel not involved in the original investigation.
Decision within 21 business days of appealPrivacyConfidentiality
Confidentiality is not merely a best-effort commitment at TopHawks — it is operationally enforced through access controls, need-to-know restrictions, and mandatory training for all investigators.
- Reports and investigation files are stored in an encrypted, access-controlled system separate from HR records.
- Access is restricted to the lead investigator, the Ethics & Compliance Officer, and — where legally required — the Board Audit Committee.
- Line managers and colleagues of the reporter are not informed that a report has been made unless strictly necessary for the investigation.
- The identity of the subject of the complaint is protected until findings are substantiated and action is warranted.
- All investigation participants are required to sign confidentiality undertakings before being interviewed.
- Records are retained for a minimum of 7 years in accordance with applicable regulatory requirements, after which they are securely destroyed.
Integrity of the SystemFalse or Malicious Reports
This Policy is built on the presumption of good faith. The vast majority of reporters act honestly, and we will always err on the side of taking reports seriously rather than dismissing them.
However, knowingly making a false report — one that the reporter knew to be untrue at the time of filing, with intent to harm another individual — is itself a breach of TopHawks' Code of Conduct and may result in disciplinary action up to and including termination.
Regulators & MediaExternal Disclosures
TopHawks strongly encourages individuals to use internal reporting channels first, as this gives us the opportunity to address concerns quickly and directly. However, we fully recognise and respect individuals' legal rights to report concerns to external authorities.
Reporters who disclose concerns to external regulators, law enforcement, or — in the public interest — to the media retain their protections under this Policy provided that:
- The disclosure relates to a matter covered by this Policy;
- The reporter reasonably believed the information to be true at the time of disclosure; and
- The disclosure was not made solely for personal gain.
Relevant external channels in India include the Securities and Exchange Board of India (SEBI), the Serious Fraud Investigation Office (SFIO), the Central Vigilance Commission (CVC), and the National Human Rights Commission (NHRC).
Common QuestionsFrequently Asked Questions
No. Anonymous reports are handled without any attempt to identify the reporter. We do not log IP addresses from the reporting portal and our hotline is operated by an independent third party. If you choose to disclose your identity, it is protected under strict confidentiality and will not be shared without your explicit written consent, except where required by applicable law.
You will not face any adverse consequences for a good-faith report that turns out to be unsubstantiated. The standard is whether you genuinely and reasonably believed there was cause for concern — not whether the investigation confirms wrongdoing. Mistaken reports made honestly are treated no differently from substantiated ones in terms of the protections you receive.
Absolutely not. TopHawks has a strict and unconditional zero-retaliation policy. Any act of retaliation against a whistleblower — by any person at any level — is itself a serious disciplinary offence that can result in dismissal. Multiple independent escalation channels exist to ensure this protection is enforced, including direct access to the Board Audit Committee.
Initial acknowledgement is within 24 hours. Triage and assessment is completed within 5 business days. Full investigations target completion within 30–45 business days depending on complexity and number of parties involved. In cases involving an imminent safety risk, emergency measures can be implemented within hours of the report. Named reporters receive regular status updates throughout.
Reports involving senior leadership, including the CEO or board members, should be submitted directly to the Board Audit Committee via audit.committee@tophawks.com. These reports completely bypass the internal management chain and are handled exclusively by independent non-executive directors. The investigation will be conducted by an external firm if deemed appropriate by the committee.
Yes, fully. This Policy explicitly extends its protections to contractors, consultants, interns, community members, registered platform users, and business partners. You do not need to be a TopHawks employee to make a protected disclosure or to receive the protections set out in this Policy.
The subject of an investigation is generally not informed that a report has been made until the triage stage confirms the report warrants formal investigation. Even then, they are not told who made the report. In the interest of a fair process, the subject has the right to know the nature of the allegations against them and to respond — but not the identity of the reporter unless the reporter has explicitly consented to this.
Regulatory BasisLegal Framework
This Policy is designed to be compliant with, and in many areas exceed the requirements of, the following legislative frameworks:
- The Whistle Blowers Protection Act, 2014 (India) — provides a framework for receiving and investigating disclosures of corruption or wilful misuse of power by public servants; TopHawks adopts equivalent standards for its private sector context.
- The Companies Act, 2013 — Section 177 requires listed companies to establish a vigil mechanism for directors and employees to report genuine concerns, with direct access to the Audit Committee for appropriate cases.
- SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 — Regulation 22 mandates listed entities to establish a vigil mechanism with a Whistleblower Policy.
- Digital Personal Data Protection Act, 2023 — governs the processing of personal data during investigations.
- EU Whistleblower Protection Directive (2019/1937) — applicable to TopHawks' European operations and European-resident users and partners.
- UK Public Interest Disclosure Act 1998 (PIDA) — applicable to UK-based operations.
See something that isn't right?
Every report — however small — makes TopHawks safer and stronger. Your identity is protected. Your concern will be taken seriously. We are listening.
