Sales Force Outsourcing – Case studies

Case Studies

OYO Rooms: Partner Hotels acquisition:

Target Cities: Amritsar, Jaipur, Mysore, Katra, Patna, Ranchi, Bhopal, Trivandrum.

Procedure —

Sales professionals having a hospitality industry background were hired and trained in the target cities.
The entire training module with guiding documents along with a helpline portal for all the FOS(Feet on the street) was provided to quickly resolve all the issues and queries in the field.
Reporting, attendance tracking, KPI achievements, and location update of all the teammates were shared with the client along with the Daily Acquisition report.
A total of 400 Hotels were shortlisted across locations, Inspected for requirement criteria to be OYO partners, trained and explained about the value proposition of being in partnership with OYO and FOSs ensured that all the required changes were made by the partner hotel by constant visits and sharing updated reports with OYO Team.

Client Feedback Score: 4.2/5

Flipkart: Vendor Acquisition Program

Target Cities: Delhi, Chandigarh, Mumbai, Chennai, Jaipur, Trivandrum, Hyderabad, Kolkata

Procedures

Sales professionals having an e-commerce background were hired and trained in the target cities.
The entire training module with guiding documents along with a helpline portal for all the FOS(Feet on the street) was provided to quickly resolve all the issues and queries in the field.
Reporting, attendance tracking, KPI achievements, and location update of all the teammates were shared with the client along with the Daily Acquisition report via our in-house app.
The FOSs acted not as sales professionals but as relationship managers hand holding the vendors through the entire onboarding process, training them for the seller portal, helping them with the cataloguing of their products, and even providing them guidance post-onboarding on refunding and returns norms and issues.

Client feedback Score: 5/5