Flipkart: Vendor Acquisition Program part of Sales Process Outsourcing
Target Cities: Delhi, Chandigarh, Mumbai, Chennai, Jaipur, Trivandrum, Hyderabad, Kolkata
- Sales professionals having an e-commerce background were hired and trained in the target cities.
- The entire training module with guiding documents along with a helpline portal for all the FOS(Feet on the street) was provided to quickly resolve all the issues and queries in the field.
- Reporting, attendance tracking, KPI achievements, and location update of all the teammates were shared with the client along with the Daily Acquisition report via our in-house app.
- The FOSs acted not as sales professionals but as relationship managers hand-holding the vendors through the entire onboarding process, training them for the seller portal, helping them with the cataloging of their products, and even providing them guidance post-onboarding on refunding and returns norms and issues.
Client feedback Score: 5/5
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