Flipkart: Vendor Acquisition Program part of Sales Process Outsourcing

Target Cities: Delhi, Chandigarh, Mumbai, Chennai, Jaipur, Trivandrum, Hyderabad, Kolkata

Procedures

  •  Sales professionals having an e-commerce background were hired and trained in the target cities.
  • The entire training module with guiding documents along with a helpline portal for all the FOS(Feet on the street) was provided to quickly resolve all the issues and queries in the field.
  •  Reporting, attendance tracking, KPI achievements, and location update of all the teammates were shared with the client along with the Daily Acquisition report via our in-house app.
  •  The FOSs acted not as sales professionals but as relationship managers hand-holding the vendors through the entire onboarding process, training them for the seller portal, helping them with the cataloging of their products, and even providing them guidance post-onboarding on refunding and returns norms and issues.

Client feedback Score: 5/5

Want to be a partner vendor? Drop a line at vendor.registrations@tophawks.com