Flipkart

Flipkart: Vendor Acquisition Program part of Sales Process Outsourcing

Target Cities: Delhi, Chandigarh, Mumbai, Chennai, Jaipur, Trivandrum, Hyderabad, Kolkata

Procedures

  •  Sales professionals having an e-commerce background were hired and trained in the target cities.
  • The entire training module with guiding documents along with a helpline portal for all the FOS(Feet on the street) was provided to quickly resolve all the issues and queries in the field.
  •  Reporting, attendance tracking, KPI achievements, and location update of all the teammates were shared with the client along with the Daily Acquisition report via our in-house app.
  •  The FOSs acted not as sales professionals but as relationship managers hand holding the vendors through the entire onboarding process, training them for the seller portal, helping them with the cataloging of their products, and even providing them guidance post-onboarding on refunding and returns norms and issues.

Client feedback Score: 5/5

  • Still Ongoing Project. Want to be a partner vendor? Drop a line at vendor.registrations@tophawks.com