Elevate Your Business with Exceptional Mystery Shopping Services
Uncover Customer Insights for Enhanced Performance and Growth
![Mystery Shopping in Tophawks](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1391/https://tophawks.com/wp-content/uploads/2023/08/Mystery-Shopping-hero-section-image-e1692622014199.png)
Designed to Solve Your Pain Points
![Lack of Actionable Insights icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1500/https://tophawks.com/wp-content/uploads/2023/08/Lack-of-Actionable-Insights.png)
Lack of Actionable Insights
![Limited Scope icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1500/https://tophawks.com/wp-content/uploads/2023/08/Limited-Scope.png)
Limited Scope
![Reliability of Shoppers icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1500/https://tophawks.com/wp-content/uploads/2023/08/Reliability-of-Shoppers.png)
Reliability of Shoppers
![Inconsistent Execution icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1500/https://tophawks.com/wp-content/uploads/2023/08/Inconsistent-Execution.png)
Inconsistent Execution
Benefits of Our Offerings
![100 % completion rate icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/100-completion-rate.png)
100 % completion rate
While many companies claim a 100% completion rate, we never break promises. No exceptions, no excuses, our promised completion rate is 100%.
![Detailed surveys icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Detailed-surveys.png)
Detailed surveys
We encompass audit report’s essential metrics for comprehensive experience analysis. Generic and subjective queries can lead to biased audits.
![Direct one-on-one management of shoppers icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Direct-one-on-one-management-of-shoppers.png)
Personal Shopper Supervision
We maintain quality by direct one-to-one management of shoppers through dedicated schedulers and editors.
![Extensive Training for Audits do’s and don’ts icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Extensive-Training-for-Audits-dos-and-donts.png)
Training for Audits
Our network comprises diverse individuals across socioeconomic strata, including skilled auditors stationed strategically.
Our state-of-the-art market research methodologies
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Enhance-upselling-by-providing-relevant-information-for-higher-sales.png)
Enhancing upselling by providing relevant information for higher sales
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Maintain-legal-compliance-for-brand-reputation.png)
Maintaining legal compliance for brand reputation
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Direct-attention-to-enhancing-customer-service-at-every-location-and-customer-touchpoint.png)
Directing attention to enhancing customer service at every location and customer touchpoint
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Stock-audit-maintains-accuracy-quality-and-prevents-losses-in-inventory.png)
Stock audit maintaining accuracy, quality, and prevents losses in inventory
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Focusing-on-customer-service-enhances-sales-growth-for-the-company.png)
Focusing on customer service enhances sales growth for the company
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Identify-training-gaps.png)
Identifying training gaps
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Discover-Delightful-Customer-Actions-with-our-programs.png)
Discovering Delightful Customer Actions with our programs
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/2023/08/Retail-network-audits-ensure-fixtures-furniture-signage-demo-units-are-well-maintained.png)
Retail network audits ensuring fixtures, signage, demo units are well-maintained
How do We Enhance Your Customer Journey?
![Image depicting a Mystery Audit](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_1500,h_1500/https://tophawks.com/wp-content/uploads/2023/08/Mystery-Audits.png)
Mystery Audits
![Staff availability, friendliness, appearance and attitude Staff availability, friendliness, appearance and attitude icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/elementor/thumbs/Staff-availability-friendliness-appearance-and-attitude-qldz8modv9h4jryok0pocmxnwkegzxe4nvpuj52gjq.png)
Staff availability, friendliness, appearance and attitude
![Reaction on phone calls, e-mails, website activities Reaction on phone calls, e-mails, website activities icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/elementor/thumbs/Reaction-on-phone-calls-e-mails-website-activities-qldz8hz6x3aoxq5ibgoji64cxn1mxfvgz8gf4r9feu.png)
Reaction on phone calls, e-mails, website activities
![Evaluate client’s return on investment (ROI) on their retail marketing spend Evaluate client’s return on investment (ROI) on their retail marketing spend icon](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img/https://tophawks.com/wp-content/uploads/elementor/thumbs/Evaluate-clients-return-on-investment-ROI-on-their-retail-marketing-spend-qldz8hz6x3aoxq5ibgoji64cxn1mxfvgz8gf4r9feu.png)
Evaluate client’s return on investment (ROI) on their retail marketing
Discover Hidden Opportunities Through Precise Mystery Shopping Solutions
Our network of skilled shoppers spans over 200 cities and towns across India, providing invaluable insights into customer interactions, service quality, and overall experience.
What makes us Stand Out from the Competition?
Shoppers, freelancers, and auditors available
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Audits with shoppers conducted every month
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Cities and towns across India host our shoppers
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Clients are benefited from our Services
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Begin your journey towards improved customer experiences and enhanced businesses
We ensure that every mystery shopping experience is meticulously designed to uncover valuable insights that transform your business strategies.