App and Broucher Marketing


customer experience audit
  • The quality of interaction with staff in a store or a restaurant is the single biggest predictor of a customer’s overall experience. A good team member can maximize interaction and conversion and lead to more sales, whereas a poor quality person can do the opposite.

Tophawks’s as a Store Staff Audit company in India evaluates various aspects such as grooming and personal hygiene, communication and selling skills, product knowledge and demonstration skills as well as troubleshooting, negotiating and closing skills in order to identify training needs, evaluate training impact, or to assess if the right people are deployed.